Refund and Return Policy
- Within 30 days from the date of delivery
- We do not accept any return merchandise without order# or shipped out over one month from the shipping date.
Who pays for Return shipping costs ?
- If the goods are sent by mistake, damaged in transit or have other defects （defective）, the seller shall bear the return shipping costs.
- However, if the goods are returned due to Customer responsibility (remorse), the Customer shall bear the cost of return shipping
- Customers have up to 30 days to ask for a refund
- A Return Merchandise Authorization (RMA) must be requested
- The serial number of the Pencil must be verified first
- Refunds are credited back to customers’ PayPal, Visa, MasterCard, or American Express credit/debit card
You may purchase merchandise from this Web site by using any one of the payment options listed.
TUNERSYS reserves the right to change its payment procedures at any time without prior notice to you.
TUNERSYS aims to provide the best quality equipment, on-time delivery, and after-sales support. We do ask you, our customers, to keep in mind:
- If you have any questions, please contact our after-sales team at firstname.lastname@example.org. If the radio/Audio/Amplifier malfunctions due to user disassembly and repair, this is not covered by our warranty but we are happy to provide ongoing technical guidance.
- If the radio/Audio/Amplifier fails and cannot be used normally, please provide a valid order number, photo, and or video evidence via email and our team will assist. If you are not able to provide information as requested by our team, we cannot provide corresponding support and service.
- Return must be requested within 30 days of receiving the product. No Exceptions.
- Products return must be in new & resalable condition. They will be inspected upon receipt.
Shipping Charges are non-refundable. This includes shipping to customer address & back to our warehouse. Any order with free shipping will be assessed standard shipping charges.
Refunds will be made after merchandise is returned back to us and after inspection.