If you encounter any product problem, please contact us through email with detailed description and photos or videos if needed. You can also upload the video/images to iCloud or Youtube and just send the link to us.
All products sold by tunersys.com are new, first quality (never seconds) brand name merchandise. We do offer factory reconditioned items, the condition of those items are marked as factory reconditioned and they all offer a limited warranty. tunersys.com will honor a full one year limited warranty on all brand new items. All warranty claims must be made through tunersys.com customer service. If for any reason you are not satisfied with your purchase please contact TUNERSYS by email at firstname.lastname@example.org .
All new products unless otherwise noted carry a one year limited warranty from TUNERSYS, refurbished and open box products carry 90 days limited warranty. Depending on the manufacturer and the defect, the product may be repaired, replaced, or refunded. The customer is responsible for shipping charges on defective merchandise to our company or the manufacturer.
tunersys.com warranty is voided if specific serial numbers,Transparency 2Ddatamatrix barcode labels, UPC or EAN code, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is also voided due to user abuse, misuse, defacing, and improper operation or installation. The warranty does not cover.
Misuse, abuse, or improper installation / operation. Tuners, Recceivers,Amplifiers,Subwoofers and speakers are not warranted against being blown, burned or abused. tunersys.com defines abuse as, but not limited to, burnt voice coils or PCB(blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back plates. Blown, burned, and other abused subwoofers and speakers are not covered. Submitting any of the above will be considered out of warranty.